Warranty Policy

Welcome to Vevlove! We’re committed to providing you with high-quality products and exceptional customer service. Our 1-year warranty policy is designed to give you peace of mind and ensure your satisfaction with your purchase. Below, you’ll find detailed information about our warranty coverage, terms, and how to make a claim.

1. Warranty Coverage

Vevlove offers a 1-year warranty on all products purchased through our website. This warranty covers:  

  • Manufacturing Defects: Any defects in materials or workmanship that occur under normal use.
  • Functional Performance: Ensures that the product performs according to the specifications provided at the time of purchase

2. Exclusions

Our warranty does not cover:

    • Damage from Misuse or Abuse:  Any damage caused by improper handling, accidents, or misuse.
    • Wear and Tear: Normal wear and tear that occurs with regular use of the product.
    • Unauthorized Repairs: Damage resulting from repairs or modifications not authorized by Vevlove.

3. Warranty Period:

The 1-year warranty period begins from the date of purchase. To validate your warranty, please retain your original receipt or proof of purchase.  

4. How to Make a Warranty Claim:

To make a warranty claim, follow these steps:

  • Contact Us: Reach out to our customer service team at info@vevlove.com or via our online contact form.
  • Provide Details: Include your order number, a description of the issue, and any supporting photos or documentation.
  • Return Instructions: If applicable, our team will provide you with instructions on how to return the product for evaluation.
  • Evaluation and Resolution: Once we receive your product, we will assess the issue and determine the appropriate resolution, which may include repair, replacement, or a refund.

5. Shipping Costs:

  • For Warranty Claims: Vevlove will cover the shipping costs for returning defective products under warranty.
  • For Non-Warranty Returns: If the product is not covered by our warranty, you may be responsible for return shipping costs.

6. Contact Information:

For any questions regarding our warranty policy or to initiate a claim, please contact us:

  • Email: support@vevlove.com
  • Phone: 8010-089-089
  • Address: 2782 Sector-57,  Gurugram, Haryana-122011

7. Warranty Policy Updates:

Vevlove reserves the right to modify or update our warranty policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the update. Thank you for choosing Vevlove. We’re here to ensure that your experience with our products is as smooth and satisfying as possible.